Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Resolution Warranty

  • Our tech assistance staff is on duty day–and–night to attend to all your service inquiries. Each ticket you send out to us is going to be answered within less than one hour. If your case calls for assistance from one of our administrators, we will send the ticket to the person on duty and will notify you that the issue will soon be resolved.

  • Top quality support service
  • Professional Technical Assist Service

  • Our tech assistance Dept is going to be on duty for you 24/7/365 to to attend to all support request tickets that you send. We offer technical help and support for the packages that are pre–installed on your machine. These include our in–house made Site Control Panel, the chosen OS and also the server admin panel (in accordance with the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • A detailed and frequently updated articles base is included in our in–house built Site Control Panel. It offers you quick tips about how to perform all the essential web site maintenance jobs. The Help zone features extensive how to content articles and step–by–step video guides. You can gain access to the Help section by clicking on the Help or Video buttons in the right side of each Control Panel section.