Technical Support Channels
A 60–Minute Response Time Guarantee
We offer a 60 min response time guarantee for any trouble ticket or e–mail that you submit to the help desk support staff. We will rapidly reply to all common questions and forward right away the matter to our sysadmins if further assistance is needed. If you make use of the Managed Servers package, we will perform any of the included server administration tasks at a time that has been agreed upon in advance.
A Top–Notch Support Service
Should you need assistance while working with our Site Control Panel or with any of the apps that we’ve installed on the dedicated hosting server for you, do not hesitate to get in touch with the customer support staff at any moment through the ticketing system. Besides, in case you need help administering your server, you can order our Managed Servers package, which includes OS updates every week, problem troubleshooting and installation services, server monitoring and rebooting services, backup hard disk drive space, etc.
An Easy–to–Navigate Help Area
Our Site Control Panel has been installed by default for each dedicated server. Among its characteristics is a very time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can carry out. The majority of educational articles also video versions which demonstrate all the operations that you can perform in a very illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each Site Control Panel section.