If you have ever had a cloud hosting account in the past or you have dealt with any other type of online service, you're probably well aware from your own experience that for certain things it's better to consult with a live person over the phone rather than exchange tickets or email messages. If you'd like to learn more about a particular service before you decide to purchase it or if something small should be made, for example, it'll be much easier and faster to get it done live. If you're given the option to talk with representatives by phone, it is also very likely that you're using the services of a real web hosting supplier, not a reseller. The level of support that you'll get by phone varies between different providers - from common matters to expert technical support. Usually most suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are handled through email and / or tickets.

Phone Support in Cloud Hosting

We know that having the option to consult with a live representative is rather important, for that reason we have 3 support lines globally (Australia, USA and UK) and you're able to get in touch with us over the phone for 14 hours every day. In case you consider purchasing one of our cloud hosting service, for example, you have the option to call us and learn more about our services before placing your order to be sure that we do meet all system requirements for your web sites. Following your purchase, you'll be able to get in touch with us about all of the sales and / or billing issues you may experience, or receive any general or basic tech info you need. We have aimed to find the perfect balance between telephone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you track the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

If you want more information regarding the semi-dedicated hosting service that we offer, you have the option to call any of the three support phone lines we have worldwide - in the United States of America, the United Kingdom and Australia. By doing this, you can check in advance if our solutions will be appropriate for your websites. In case you're already our customer and you've got a semi-dedicated account, you're able to contact us on the phone for fourteen hours daily about any kind of billing or common matters. For entirely tech matters you are able to employ our ticketing system so as to communicate with our tech support because sometroubles just require additional time to be resolved, still we can help you over the phone with quite a few minor tech issues as well, saving you efforts and time.