Phone Support in Cloud Hosting
We know that having the option to consult with a live representative is rather important, for that reason we have 3 support lines globally (Australia, USA and UK) and you're able to get in touch with us over the phone for 14 hours every day. In case you consider purchasing one of our cloud hosting service, for example, you have the option to call us and learn more about our services before placing your order to be sure that we do meet all system requirements for your web sites. Following your purchase, you'll be able to get in touch with us about all of the sales and / or billing issues you may experience, or receive any general or basic tech info you need. We have aimed to find the perfect balance between telephone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you track the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
If you want more information regarding the semi-dedicated hosting service that we offer, you have the option to call any of the three support phone lines we have worldwide - in the United States of America, the United Kingdom and Australia. By doing this, you can check in advance if our solutions will be appropriate for your websites. In case you're already our customer and you've got a semi-dedicated account, you're able to contact us on the phone for fourteen hours daily about any kind of billing or common matters. For entirely tech matters you are able to employ our ticketing system so as to communicate with our tech support because sometroubles just require additional time to be resolved, still we can help you over the phone with quite a few minor tech issues as well, saving you efforts and time.