One-Hour Response Guarantee in Cloud Hosting
In case you’re using one of our cloud hosting service and you’ve got an inquiry or chance upon a certain difficulty, you can get in touch with us 24x7 by submitting a helpdesk ticket or by writing an e-mail and we will make certain that you obtain an answer in no more than one hour. If the issue can be sorted out, we will do it before we reply, whereas if there is something that you need to do on your end, we’ll give you all the required info – what settings to check, what possible solutions to try out, and so on. Typically, you’ll get an answer within 30 minutes max, which implies that waiting for hours on end or even for more than 1 day to obtain help is something unthinkable. Our one-hour reply guarantee applies to any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care staff members are available at all times and they will answer any trouble ticket that you submit through our hosting Control Panel within sixty minutes max. The response time is guaranteed irrespective of whether you have a generic enquiry relating to your semi-dedicated server or you run into a predicament and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to help you out, as we’re available 24/7 to handle any technical, billing or general issue. In case you contact us about anything that is within our capabilities, we will resolve it before we respond, which means that you will not have to wait for hours or even days while the problem lasts. If there’s something that you have to do on your end, we’ll supply you with the necessary information – what workable solutions to try out, what actions to take, etc.