A live chat is among the methods of communication provided by some web hosting companies as part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is quicker in comparison to a support ticket and it makes it much less likely to misspell or misunderstand anything as compared to a telephone call with a representative. In addition, when the problem that you have requires some time to be examined and taken care of, you're able to do something else in the meantime instead of just waiting, like you would have to do if you call. You can also take advantage of a live chat assistance service absolutely free as long as you have world wide web access even if your web hosting provider is based in another country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

As a part of the support services that we offer for all of our cloud hosting service, we've live chat support which is online every day, even on holidays. You are able to contact us no matter if you already have an account or not, because we will assist you with all kinds of things, ranging from giving you common info on our services in case you are not our client yet and you're thinking about acquiring one of the packages, to assisting you with installing an email account in an email client. Part of the issues are more complex and time-consuming, so you will need to take advantage of the ticketing system which is incorporated into the Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we offer with all our semi-dedicated hosting service, you are able to find the the right answers for any questions you have or get a lot of troubles resolved right away. The chat service is accessible every day, so you're able to talk to a representative even on holidays and weekends. If you're not sure which plan is better for your sites or if our revolutionary cloud hosting platform covers some system requirements, you can join our live chat before buying anything. If you are an active customer, you can receive more info about billing issues, account settings and a variety of common technical issues you may have, for example if you can't set up an email account in a client on your PC. Our live chat will save you a lot of time no matter where you are or when you contact us.