If you have ordered a hosting package and you’ve got some questions associated with a concrete feature/function, or in case you have chanced upon some difficulty and you need help, you should be able to get in touch with the respective client care staff. All web hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, as the easiest way to solve an issue most often is to submit a ticket. This mode of correspondence makes the responses exchanged by both sides easy to track and allows the client service staff members to escalate the problem if, for example, a sysadmin needs to become involved. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you’ll need to use no less than 2 different accounts to touch base with the support staff and to actually manage the hosting space. Incessantly signing in and out of different accounts could be a nuisance, not to mention the fact that it takes lots of time for the vast majority of web hosting companies to reply to ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our cloud hosting service isn’t separate from the web hosting account. It’s an integral part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any particular moment with just a couple of clicks, without ever logging out of your account. The ticketing system includes a quick-search box, so you can trace practically any ticket that you have opened in the past, if needed. In addition, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to deal with a given issue before you actually open a ticket. The ticket response time is no more than 1 hour, so you can receive timely assistance at any specific time and in case our client care team recommends that you do something within your account, you can do it instantaneously without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting service, which suggests that you will not need a different support platform to contact our customer support team – you can do that on the spot in case you chance upon a challenge. Opening a new ticket requires a few clicks of the mouse and tracking down an older one is equally easy. With our smart search option, you can swiftly track down any ticket that you’ve submitted in the past. You can send a ticket at any particular moment as our customer service team representatives are available to you 24/7/365 and reply in less than 60 minutes, although it seldom takes that much to get help. With Hepsia, you will have everything in one location and you can just forget about using 2 or more platforms to solve a simple issue.