The availability of the customer and tech support that a cloud hosting company offers can tell you a lot for the services that they supply too. In case you are allowed to use only email messages and / or tickets, you have most likely discovered a reseller and not the actual web hosting provider. If this is the case, you will have to wait for a couple of days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may have to consult with the real hosting company for extra assistance. When the provider can provide various means of communication with quick response time that are available anytime, they are most likely the top provider, not just a reseller. Therefore you will benefit from prompt assistance and quality support because they'll have instant access to the servers where your account will be created. Regardless of the problem - sales or technical, it is always better to be able to get in touch with your web hosting company directly through your preferred method of communication.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for our cloud hosting plans are round-the-clock, which means that you can forget all about waiting for a few days so as to get assistance. In case you aren't our client yet, you can call us, chat with a consultant or send an e-mail message. If you currently have an account, you'll be able to open a support ticket on top of the other three methods of communication. You'll be able to pick the most appropriate way to contact us depending on what your location is or what kind of device you're using. We're able to assist you for more or less any webhosting-related question that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you're able to benefit from our 24/7 tech support services even on public holidays. Your web sites will be available all the time and so will we. With a number of connection options, you're able to pick the best method to get in touch with us and find out about our services in case you don't have an account yet, or ask for assistance if you are already our customer. You're able to give us a call, start a chat with a live consultant, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options feature a one-hour reply time guarantee, although it rarely takes more than 20 min to get assistance irrespective of the complexity of the problem. With our customer and technical support services, we are there for you anytime you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

Every single VPS server plan that we offer features 24/7 customer and tech support, so in case you experience any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you can get in touch with us anytime, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with a couple of local numbers globally, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters since it will be easier to track what is going on. The maximum guaranteed response time for all e-mail messages and tickets is one hour, but it hardly ever takes that long to get support. In case you acquire the Managed Services upgrade that we provide, our admins will also support you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

If you purchase a dedicated server through us, you will be able to get in touch with us anytime using various channels and the max time that you'll need to wait for a response is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it is a weekend or a holiday and we can support you with anything related to the applications which are pre-installed on the server. To get in touch with us about a technical matter, you're able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an e-mail. If you have any common questions or you'd like to know more about our hosting services before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in different countries around the globe. In the event that you'd like to have assistance with third-party software that you are unable to deploy or run properly, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.